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Shipping and Returns

Shipping

We are pleased to offer shipping throughout India on all orders. We truly appreciate your support!
We ship through standard and well-known courier services like FedEx, Blue Dart, Delhivery, and Ecom Express. If you are a retail store, please contact us for a shipping estimate on wholesale orders.

Shipping charges are calculated at the checkout page based on the products in your cart.

Domestic Shipment Delivery Time:
Delivery Timelines: 2 to 5 Business Days ( Tracking Code Available )

International Shipment Delivery Time:
Delivery Timelines: 8 to 14 Business Days ( Tracking Code Available )

The tracking code is available once you have completed the order and the product has been picked up by the courier company. 

Return Policy:

1. Goods once sold will not be taken back. 

2. 100% Advance Payment.

3. Our risk and responsibility ceases as soon as the goods leave our premises.

4. 1% Plus or Minus difference in the Quantity. 

5. We sell eco-friendly products, So the colors are slightly different.

6. The shelf life of the seed plantable products is 6 to 7 months.

7. The Germination ratio of seed growing is 65%-70% percent around.

8. "Subject to 'Mumbai' Jurisdiction only. E.&.O.E"

Cancellation Policy:

If you wish to cancel any order, please contact our Customer Support team by email (info@naturebricks.com) mail to function or call 9833288244 and let us know the reason for it. (Please quote your order number when calling)

Note transaction charges ( Payment gateway charges ) which are 2.5% of the amount paid plus Gst shall be removed and the net amount shall be paid. This amount is taken from the payment gateway. So this amount shall not be refunded.

(a) Our Subject Matter Experts will review the reason for your cancellation request and try to resolve the objective if possible. (b) If you still do not wish to continue with your order, we’ll cancel it without any further delay.
(c) Once the order is canceled, a confirmation email will be sent to your registered email ID.

COD Order Cancellation:

In case you placed a COD order and you wish to cancel before shipment. Then the refund will be dependent based on the order. Sometimes order takes a lot of packaging effort and it involves labor work. In cases like that, a refund will not be possible. As service charge/labor charges have to be paid to members working on your order.

How long will it take to process a cancellation request?

Once we receive a cancellation request, it will take a maximum of 48 hours to cancel the order and depends on the day and time the order was placed.

For e.g.:-

(a) If the cancellation is requested on the same day before 6.30 pm, the order is canceled on the same day and refund initiated.

(b) if the cancellation is requested after 6.30 pm, the order will be canceled the next day and a refund requested the same day.

(c) If the cancellation is requested on weekends (i.e. Saturday/ Sunday) or on public holidays the order will be canceled on the next working day and a refund requested accordingly.

(d) In case your order has been "Shipped", we may take your cancellation request; however, we shall be able to process a refund once we receive the canceled items back from the courier. In this case courier charges( both shipping and return) to be Bourne by the customer.

Why NatureBricks Cancelled the Order?

Your order can be canceled due to any of the below reasons:

·         Technical issues related to pricing information.
·         Non-availability of the product(s).
·         Payment problem identified by the Fraud Detection Department.

Note:  We may put additional checks and verifications or seek more information before accepting any order. We will contact you if all or a part of your order is canceled or if additional information is required to accept your order.

Replacement & Exchanges:

We do not offer cash refunds. In case of returns, customers have the following two options - Get an equivalent amount as store credit to be used on any future purchase at NatureBricks.

In case of damaged or incorrect merchandise, NatureBricks will ship the correct product upon receipt of the damaged or incorrect merchandise from you. Customers will have to bear the return shipment and packaging costs.


Cancellation Policy:

In case of cancellation before shipment, the refund is processed within 3-4 business days after receiving the cancellation request.

For transactions done through credit/debit cards or net banking, the refund will be processed to the same account from which the payment was made within 48-72 hours. However, it may take 4-5 additional business days for the amount to reflect in your account.